The Central Bank of Nigeria (CBN) has established specific phone numbers and email addresses for Nigerians to report difficulties obtaining cash at bank branches or through Automated Teller Machines (ATMs) in an effort to improve cash availability across the country.
This initative comes after the top bank recently ordered Deposit Money Banks (DMBs) to guarantee smooth cash disbursement through ATMs and over-the-counter transactions. Banks that disregard the rule may be subject to fines.
The newly established reporting channels aim to provide customers with an avenue to share their experiences and ensure swift resolution of cash-related issues.
To file a complaint, affected individuals are required to provide specific details, including the name of the bank, the amount in question, and the date and time of the incident. Complaints can be submitted via phone calls or emails directed to the CBN branch in the state where the issue occurred.
The CBN reiterated its commitment to monitoring compliance with the directive and addressing bottlenecks in cash accessibility. This measure underscores the apex bank’s resolve to alleviate the financial burdens faced by Nigerians and promote smoother currency circulation across the country.
Through the implementation of these reporting systems, the CBN hopes to promote bank responsibility while guaranteeing that clients may consistently access their money.
